Dell: Thank you for contacting Dell Hardware Warranty Support, my name is Roderick. Please provide me the details about the issue you’re having?
Me: my laptop is really slow in everything it does and it freezes a lot. programs take forever to load and just today it won’t play dvds
Dell: I will try my best to resolve this for you. I really apologize for the issue you are having. I totally understand how frustrating this must be for you. Are you on that system now?
Me: yes
Dell: Lets try the following: Click on start, run type in MSCONFIG and click ok. Click on the startup tab; uncheck everything except things dealing with the virus protection and quickset.Then click apply.
Me: i’m sorry, what do you mean by “run type in MSCONFIG”? search for MSCONFIG?
Dell: Lets type run in the search box.
Me: ok, then type MSCONFIG in the run box?
Dell: Yes.
Me: I typed MSCONFIG… it’s just taking a while to come up
Me: it’s still not showing up…
Me: ok, here it is. so how do I know what is virus protection/quickset related?
Dell: What virus protection do you have on the system?
Me: McAfee
Dell: Is it listed? If not its okay.
Me: just the mcafee spamkiller
Dell: Leave that checked.
Me: and uncheck everything else? windows defender, synaptics pointing device driver, intel stuff?
Dell: Yes.
Me: what about microsoft windows operating system?
Dell: Leave that checked.
Me: and dell support?
Dell: Uncheck.
As far as I’m concerned, that about sums it up.
So, eventually I have to restart my computer.
Dell: Please do not restart your system until you see a prompt asking you to reboot. Just as a reminder, you will only have 30 minutes to take the necessary steps and Resume our session. Do you have any questions before I Suspend our session?
Me: I’ll resume within 30 minutes (assuming it doesn’t take my computer a year to restart)
…
Dell: WELCOME BACK!
Me: thanks, so it took about 15 minutes for my computer to restart. that’s on the list of things i’d like to have fixed
Dell: Is the system running slow?
ARE YOU FREAKING KIDDING ME? IS THE SYSTEM RUNNING SLOW?
Anyway, as it turns out, I have to do PC restore… you know, the one that erases everything?
Oh, the joys of modern technology.
Edit: Continuing with the theme of modern technology expressing its love for me, the weird formatting is staying. It won’t leave. Whatever.
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